As human beings we're obsessed by them, and not that I want
to get all Cartesian this morning, I do want to hammer home the point that
relationships are fundamental to the human experience; if there's a new way to
create them with your customers - you should probably pursue it.
90% Of Customers Will
Recommend Brands After Social Media Interactions
This was actually a pretty large study - 4,500 surveys and
sponsored by some major brands.
The big takeaway was that the social media accounts were the
only place where people could actually interact with the companies and that interaction
developed relationships, which led to sales.
Relationships require
work
our social media stream is kind of like a public access television
channel; most of the time it gets sent out and nobody watches it, but then
someone hears about you and they decide to tune in. But unlike the TV channel, when people look
at your social media stream, they see your historical record.
Your Tweets, your images, your Facebook activity; everything that you spent months creating
with zero interaction or feedback is now reviewed and assessed by a potential
customer in seconds. And here's the best
bit, unlike the TV channel, if they like what they see they can reach out
through the same medium of social media and interact with you. This is awesome!
But I'm not a big
brand and I don't have time
I have several clients who initially "hated" the idea of social media and
who have now made it part of their working lives; it's only difficult until you
decide you need to do it.
I work with business owners to fit them with the right
strategies and tools to make social media part of their digital marketing plan. If you're ready to get started - get in touch
Written while listening to: Insanity | July 2013 | Music to create flow