You run a small business; you want new customers to find you and you want existing customers to come back. You’ve heard that Twitter is some kind of social network that helps you “have a conversation” with customers, but you can’t see how it could add value to your business.
Stop thinking of Twitter as some kind of newfangled social media / social networking tool and start thinking of it as a broadcast medium.
Here’s a quote from a pretty successful CEO talking about how he uses Twitter:
“I use it to spread the word when we announce a new Alltop site. Twitter for me is a broadcasting tool. It's not a "social medium" at all.” Guy Kawasaki, Alltop CEO
This is how we think small business owners should be approaching Twitter. The social element absolutely exists, but it only happens as a result of your initial broadcast – it happens when somebody, a potential customer perhaps, finds and reacts to your message.
Your tweets are not only accessible to people on Twitter - your tweets are indexed by the search engines and therefore available to the 300 million searches that happen on Google every day. At Kilted Chaos we say that "It's easy to be found" and we truly believe that. It is easy to take 2 minutes in your day and write a tweet from your phone or your computer saying what you are doing - it is - it is easy! We will show the tools to use and how to go about it - it is not rocket science and you don't need to read a manual.